Terms of service
Terms of Service
Welcome to FAULTLESS (“we,” “our,” or “us”). These Terms of Service govern your access to and use of faultlessonline.com, including all products, services, and features offered through our website.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
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1. Eligibility
Our website is open to customers of all ages.
If you are under the age of majority under the laws applicable to you, we recommend using our services with the guidance of a parent or legal guardian.
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2. Products and Services
FAULTLESS offers products including, but not limited to:
* Clothing
* Shoes
* Cosmetics
* Fashion accessories
* Customized and personalized products
We reserve the right to modify, discontinue, or update products at any time without prior notice.
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3. Product Information
We strive to ensure that product descriptions, images, colors, prices, and availability are accurate.
However:
* Actual product colors may vary depending on your device’s display.
* Minor variations in design or appearance may occur.
* Errors in pricing or product descriptions may occasionally happen.
If we discover an error, we reserve the right to correct it before processing your order.
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4. Pricing
All prices displayed on our website are in Ghana Cedis (GHS) unless otherwise stated.
Prices may change without prior notice.
Shipping within Ghana is currently provided free of charge.
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5. Orders
Submitting an order does not guarantee acceptance.
FAULTLESS reserves the right to:
* Decline or cancel any order.
* Limit quantities purchased.
* Refuse orders suspected of fraud or misuse.
If payment has already been received for a cancelled order, a full refund will be issued.
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6. Payments
We currently accept:
* Visa
* Mastercard
* MTN Mobile Money
* Telecel Cash
* AirtelTigo Cash
* Paystack
* Bank Transfer
Orders will only be processed after successful payment confirmation unless otherwise agreed.
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7. Shipping
Orders are processed within 2 business days.
Estimated delivery within Ghana is 1–3 business days after dispatch.
Delivery times are estimates and may vary due to circumstances beyond our control.
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8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
By placing an order, you acknowledge that you have read and accepted that policy.
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9. Customized Products
Customized or personalized products are created specifically for the customer.
Unless the product is defective, damaged, or incorrect upon delivery, customized items cannot be returned, exchanged, or refunded.
Customers are responsible for ensuring that names, sizes, colors, artwork, and other customization details submitted with an order are accurate.
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10. Order Cancellation
Orders may be cancelled at no cost before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible and any return must follow our Return & Refund Policy.
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11. Customer Responsibilities
Customers agree to:
* Provide accurate personal and delivery information.
* Keep payment information current.
* Use the website lawfully.
* Respect the intellectual property rights of FAULTLESS.
Customers are responsible for ensuring that delivery information is correct.
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12. Intellectual Property
All content on faultlessonline.com, including but not limited to:
* Logos
* Brand names
* Product images
* Graphics
* Videos
* Text
* Website design
* Icons
is owned by or licensed to FAULTLESS and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
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13. Prohibited Use
You agree not to:
* Use the website for unlawful purposes.
* Attempt to gain unauthorized access to our systems.
* Upload malicious software or harmful code.
* Interfere with the operation or security of the website.
* Copy or exploit website content without permission.
Violation of these Terms may result in suspension or termination of access.
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14. Limitation of Liability
To the maximum extent permitted by law, FAULTLESS shall not be liable for indirect, incidental, special, or consequential damages arising from:
* Use of our website.
* Delayed deliveries.
* Website interruptions.
* Third-party service failures.
* Loss of profits or business opportunities.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
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15. Force Majeure
FAULTLESS will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:
* Natural disasters
* Floods
* Fires
* Road closures
* Government actions
* Power outages
* Internet disruptions
* Strikes
* Public emergencies
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16. Changes to These Terms
We may revise these Terms of Service from time to time.
Updated versions will be published on our website with a revised effective date.
Continued use of the website after changes take effect constitutes acceptance of the updated Terms.
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17. Governing Law
These Terms of Service are governed by the laws of the Republic of Ghana.
Any disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the competent courts of Ghana.
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18. Contact Us
If you have questions about these Terms of Service, please contact us:
FAULTLESS
Website: faultlessonline.com
Email: anaafifred2020@gmail.com
Phone & WhatsApp: +233 598 124 714
Location: Tanoso, Kumasi, Ghana
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By using faultlessonline.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.