Shipping policy
Shipping Policy
Effective Date: July 17, 2026
At FAULTLESS, we are committed to delivering your orders quickly, safely, and free of charge throughout Ghana.
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Shipping Locations
FAULTLESS currently delivers to customers within Ghana only.
At this time, we do not offer international shipping. We may expand our delivery services to additional countries in the future.
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Shipping Cost
FREE SHIPPING is available on all orders within Ghana.
There are no hidden delivery charges.
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Order Processing
Orders are processed within 2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During promotional periods, processing times may be slightly longer.
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Delivery Time
After your order has been dispatched, estimated delivery is:
* 1–3 business days depending on your location within Ghana.
Delivery times are estimates and may be affected by:
* Weather conditions
* Public holidays
* Road conditions
* Unexpected operational delays
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Delivery Method
All orders are delivered using FAULTLESS’s own transport vehicles, allowing us to maintain high delivery standards and ensure your products arrive safely.
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Order Tracking
Once your order has been dispatched, we may contact you by phone, WhatsApp, SMS, or email with delivery updates where applicable.
Customers are encouraged to provide accurate contact information during checkout to avoid delivery delays.
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Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
FAULTLESS is not responsible for delays or failed deliveries resulting from:
* Incorrect addresses
* Incorrect phone numbers
* Failure of the customer to be available at the agreed delivery location
If an order must be redelivered due to incorrect information provided by the customer, additional arrangements may be required.
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Failed Deliveries
If our delivery team is unable to reach you after reasonable attempts, we will contact you to arrange another delivery time.
Orders that remain undeliverable for an extended period may be cancelled and refunded, less any costs incurred where applicable.
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Damaged Packages
If your package appears damaged upon arrival:
* Inspect the contents immediately.
* Contact FAULTLESS within 48 hours.
* Include clear photos of the package and the affected items.
If the damage occurred before delivery, FAULTLESS will replace the product or issue a full refund at no cost to you.
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Wrong Items
If you receive an incorrect product, please notify us within 48 hours of delivery.
FAULTLESS will:
* Arrange collection of the incorrect item.
* Cover all shipping costs.
* Deliver the correct item as quickly as possible or issue a full refund if necessary.
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Order Changes
Customers may request changes to their order before it has been dispatched.
Once an order has been shipped, changes may no longer be possible.
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Order Cancellation
Orders cancelled before dispatch qualify for a full refund.
Orders that have already been shipped cannot be cancelled and must follow our Return & Refund Policy.
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Contact Us
If you have any questions regarding shipping or delivery, please contact us:
FAULTLESS
Website: faultlessonline.com
Email: anaafifred2020@gmail.com
Phone & WhatsApp: +233 598 124 714
Location: Tanoso, Kumasi, Ghana
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This Shipping Policy applies to all purchases made through FAULTLESS and is intended to provide a smooth, transparent, and reliable delivery experience for our customers.
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