Refund policy

Welcome to FAULTLESS. We are committed to providing high-quality clothing, shoes, cosmetics, accessories, and customized products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 2 calendar days after receiving their order.

To qualify for a return, the item must:

* Be unused and unworn.
* Be unwashed.
* Have all original tags attached.
* Be returned in its original packaging.
* Be in the same condition in which it was delivered.

FAULTLESS reserves the right to reject returns that do not meet these conditions.

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2. Items That Cannot Be Returned

For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:

* Worn clothing
* Washed clothing
* Used shoes
* Customized or personalized products
* Products intentionally damaged after delivery

These restrictions do not apply if the item arrives damaged, defective, or incorrect.

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3. Damaged, Defective, or Incorrect Orders

If you receive:

* A damaged item
* A defective product
* The wrong product
* An item missing from your order

Please contact us within 48 hours of delivery.

FAULTLESS will:

* Cover all return shipping costs.
* Replace the item where possible.
* Or issue a full refund if a replacement is unavailable.

Customers may be asked to provide photographs of the item before the return is approved.

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4. Change of Mind Returns

If you simply change your mind after purchasing, you may return the item within the 2-day return period provided it meets all return conditions.

FAULTLESS will cover the return shipping costs for eligible returns.

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5. Order Cancellation

Orders may be cancelled at no cost before they have been dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the normal return process.

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6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

* Your refund will be issued to the original payment method.
* Refunds are processed within 1 business day after approval.

Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

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7. Exchanges

If you receive a damaged or incorrect product, FAULTLESS will replace it at no additional cost whenever stock is available.

If the requested replacement is unavailable, a full refund will be issued.

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8. Contact Us

If you have questions regarding returns or refunds, please contact us:

FAULTLESS

Email: anaaafifred2020@gmail.com

Phone/WhatsApp: +233 598 124 714

Location: Tanoso, Kumasi, Ghana

Website: faultlessonline.com